Refunds & Returns Policy

Refunds & Returns Policy

AIPCTSHOP – 100% Satisfaction Guaranteed

AIPCTSHOP, we strive to ensure every customer is fully satisfied with their order. While we cannot accept returns of any product that has already been shipped,
we do guarantee reshipments or replacements under certain conditions as outlined below.

 

Lost or Undelivered Orders

  • We will reship any order that has been lost in transit, provided you notify us within 7 weeks of the original shipping date.
  • Requests made after 7 weeks from the ship date will not be eligible for reshipment or refund.

 

Conditions for Reshipment

To qualify for a reshipment, the following conditions must be met:

  1. An additional 30 days have passed beyond the last tracking update. This may be extended in cases of force majeure (e.g., tariff issues, international disruptions).
  2. The shipping address provided at checkout was correct, complete, and used your full legal name.

incorrect or incomplete shipping information was provided (e.g., wrong address, missing name, or relocation without forwarding), we cannot offer a free reship.

However, if the package is returned to us, we can reship it once the customer covers the shipping charges. Please note that not all returned packages are recoverable, as some may be destroyed by postal services.

 

Damaged, Missing, or Partially Received Orders

If your order arrives damaged, is missing items, or is only partially fulfilled, we will dispatch a replacement package at no additional cost.

 

Reshipping Policy

  • Reships are always sent to the original shipping address used at checkout.
  • Shipping to an alternate address may be arranged if the customer covers the additional shipping cost.

 

Important Note

  • No Returns Accepted:
    For safety, compliance, and quality reasons, we do not accept or process returns once products have been shipped.
  • Please inspect your package upon arrival and notify us immediately of any issues.

 

Contact Us

For any questions or concerns regarding your order, please contact us:

📧 [email protected]

customer service team will prioritize resolving all shipping-related issues.