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FAQ

 About Aipctshop

AIPCTSHOP.com has been in operations for over six years starting in 2013 and is renowned for its quality and affordable supply of generic drugs to people worldwide.

All the products for sale by AIPCTSHOP.com are manufactured in approved World Health Organization facilities by legal and licensed pharmaceutical firms to ensure the highest pharmacy grade products (Pharma Grade).    We employ full-time Pharmacists and Quality Control Staff members to ensure our products adhere to local and international standards of excellence.

 

Is Aipctshop a legitimate company, and how can I be sure of that?

Yes, Aipctshop has been servicing thousands of customers each year since 2013, with over 30,000 orders being shipped worldwide each year and growing yearly.   We employ a team of local and international staff members to ensure our site is safe and secure to service your needs.

 

With 75% of our customers coming from referrals and word of mouth advertising, we strive not to earn your first order; we want your continued patronage and referrals that we survive and keep our pricing low.

 

As we can take Echeck orders for USA customers, we use a Registered and Financially Regulated Echeck Processor for your safety and security. Still, just as important as your security, this means we are fully vetted and reviewed as a legally licensed operation.  If we were not, we could not take this form of payment.  Be wary of the firms that only take crypto coins. They could be a nameless, faceless drop shipper shipping you fake products.

 

Please take a look at our client testimonial page or review reports about us worldwide.

 

Do you guarantee confidentiality about my purchases from your site?

Your safety and privacy are at the heart of our operations; we work hard to ensure that everything you submit is secure and safe,  your full information is only available to a few key staff members, and even your emails are restricted from general staff use, so we do not risk anyone here spamming you.  If you ask us to look up your order by your email, only a few people have that clearance and ability to access that.

 

Can You Guarantee Confidentiality About My Purchases From Your Site?

Everything you submit to our aipcsthop.com company website is done through SSL Encrypted & Secured with Sucuri Services. It essentially means that all user info on our site is encrypted before being transmitted within our network. All your orders are stored in our database, accessed by only a few key staff.  Even your email addresses are restricted from most of our employees to avoid any potential spam emails being sent from our staff to you. Under no circumstances, your order and personal info will be revealed to any party that is not related to the order fulfillment process.   The safety and privacy of our clients mean a lot to us. That’s why we take steps to ensure your confidentiality.

 

How Do I Contact Your Organization To Discuss Potential Business Opportunities?

All general business inquiries can be sent to our General manager, Mr. Jacob.  Please send an email to orders@aipctshop.com and, in the subject line, write Attn Jacob.  Please be mindful to include valid contact information alongside a detailed proposal on how you plan to do business with our company. To Ensure That we can promptly redirect your inquiry/proposal to the right individual/department.

 

I Am An Affiliate Or Somebody Who Wants To Be An Affiliate With Your Company – How Can I Find Further Information Related To Potentials Available To Me?

 

Please do the same as general business inquiries.  Please send an email to orders@aipctshop.com and, in the subject line, write Attn Jacob.

 

How Much Money Will I Save When I Order From Your Company?

Most customers can save 40-90%, which can be hundreds of dollars per order. We also Offer Sales codes and more throughout the year.

 

QUESTIONS RELATED TO ORDER

How Long Does It Take To Ship The Order To My Home Or Office?

Usually 2-3 weeks, but please allow up to 30 days in some cases.  It is essential to plan and order in advance of your need as holidays can slow down your country’s mail time.  Further, worldwide happenings such as Covid have resulted in some longer than normal shipping times, but everyone, ourselves, the shippers, and the postal workers work hard to minimize delays.

 

Do you ship to PO Boxes?

Yes, we ship to PO Boxes, but please make sure if you pay with Echeck that you put your Bank Billing address in the billing section and the PO box for the shipping address.  Your billing information must match your bank account exactly.  We will ship to alternate locations if you wish.

 

What is a Three Month Supply?

Honestly, we get this question a lot; a three month supply is whatever your doctor tells you to take in three months.  No post office or inspector will know what a three month supply is also.

 

Can I Buy More Than A Three Month Supply At A Time?

This question is tricky, and it depends really.  In most cases ordering a three, six, or even a nine-month supply of medications will not pose a problem. Still, we reserve the right to request additional shipping charges if the order is too large to cover their typical shipping fee. As some countries limit a maximum import of three months’ supply, we may have to split the package into separate shipments to meet this regulation. You will need to pay for additional shipping charges. In this event, we will contact you to confirm before the order is dispatched.  If you ask us to ship a large order and recommend it goes in multiple packages and refuse, this voids the free reship policy.  If we see your order is too large and we ask you to pay for more shipping and refuse, we will ship your order, but we will not reship it if there are problems.

 

Can I Request Specific Expiration Dates For The Medications I Order?

All medications are shipped out by having a minimum of six months’ expiry date from the time they are shipped. We always try to ship at least a one-year expiration date or longer.  If you require a longer expiry, then feel free to contact us, and we will do our best to assist you with your requirements.

 

Why Are Your Prices So Low?

We base our pricing on our actual purchase cost and a low markup to cover staff and labor.  Some of our check out options have added fees to cover the costs of different payment processors, but we work hard every day to keep our pricing low.

 

Are The Products Mailed To Me The Same As What I Get At My Local Pharmacy?

Yes, and no. We work in generic products, and the product contains the same active ingredient as their branded drug. You will get the same product, but the only difference is the name of the manufacturer.  We list out on our site the company that makes the product and the chemical unit, so please feel free to view the products and make them on our site.  All of our products are made by legal, licensed, and regulated pharmacy companies.

 

If I Don’t See My Prescription Medication On Your Price List, Does That Mean Your Company Doesn’t Carry It?

There are the 1000’S Of Medications Available on the Market, and Not All Are Listed on our site.  Please do carefully search for your product name as many customers misspell the product they are looking for or search for the chemical, not the brand name. If you can’t locate what you are looking for, please contact us, and we will assist you in your search. Even if a medication is not listed, we can also try to arrange the same if it is not controlled.

 

If you still can’t find a particular medication online, then email us, and we will search for it, and if we know a vendor for it, we will recommend them.

 

Please note, we do not and will not sell any controlled substances.

 

How Do I Place An Order For Multiple People Living At The Same Household?

We are more than happy to ship multiple medications to a single household saving you on shipping and processing fees.

The ordering process is the same whether you order for one person or many. You simply search for all the online medications you would like to order, follow the sign-up instructions, and then fill out the address you would like them sent too. Remember, we are here to save your money any way we can!

 

What Is Your Return Policy?

We have A 100% Satisfaction Guarantee.

If for some reason, your order does not show up or is damaged in transit, We will ship you another package. However, you received a partial order, and we will reship the missing items, offer a refund, or store credit whatever works best for you.

We will ask you to first allow 30 business days from the day the order was shipped. After those 30 days, you have not received the package, or if you received any notification that your package was on hold or returned to the sender, please send us an email, and we will take care of your request promptly.

Please note, we reship to the order’s address, we will not / cannot ship to a new alternate address.  If you wish a reship to go to a new address, you might have to pay additional shipping charges.  If your original order was input with an incorrect shipping address, a mistake, or such, we do not reship for wrong shipping information input. 

Please note: if you have any queries regarding your transaction, please contact us by sending a mail At  orders@aipctshop.com

 

What Happens If I Want To Cancel My Order?

If your order has already been dispatched from the pharmacy, we cannot issue a refund or cancel the order.  If your order has not left our offices, we can cancel the order and issue a store credit or refund via crypto coin.

 

Do you ship with tracking?

Yes, if you select Express Mail or Registered mail, it is sent with a tracking code.  We try to avoid sending anything without tracking, but some countries do not offer any tracked shipping services available, and our staff will let you know this in advance.  Singapore, UK, Australia, USA (America), Hong Kong, Japan all have shipping codes. 

 

Where can I track my package?

It depends on your country.  You can always go to the India Post tracking site, but we recommend USPS.com for the USA.  Please note do open up tracking history as the USPS.com web site does a poor job of doing front page updates; your order might have been sent, but the page can show it is still processing.

 

My Package Tracking does not show it has shipped yet why not?

First, please do open up the Tracking history if using USPS.com and look at the history; the front page of the usps.com web site results do not show the full detail.

 

If you were sent a shipping code and it does not show, please give it a few days to get into the system, and if not, contact us at Orders@aipctshop.com, and we will look into the issues for you. 

 

My tracking shows inbound to customs. Should I be worried?

No, all items go into customs. It is normal for every country and package.

 

My item has been in customs for more than 2 days. Does this mean there is a problem?

No, not at all; packages go into customs depending on the country, can sit for up to two weeks or more at times.  During holidays or other issues, mail can be very slow to inspect or process, plus some countries take loads of mail and put aside until they have time to inspect them.  We have no control over the customs time frame, and any time in inspection does not indicate there is or is not any issue.  

 

Do your packages require a signature on delivery?

Yes, express mail and registered mail does require a signature.

 

Can I waive the signature requirement?

Yes and No. We can request if you tell us too to waive the signature.  Once we send an order, however, we can not change this.  Please do note that you request us to ask to waive the signature at the time of order.  It is up to your mail carrier.  Some do honor the request; some do not. 

 

Should I ship to my real name or use an alias for safety?

Always ship to your real legal name that is on your Identification.  We do not ship illegal products or controlled medications.  If your package has an issue at delivery and is needed to be picked up at the post office, you will need to present your ID that shows the name used on the mailing.

 

I Wish My Package To Be Sent Discreetly. Can You Arrange This?

All packages are already sent discreetly to protect your privacy. We ship in envelopes or boxes with no exterior markings showing what is inside the packages.

 

What Do I Do If One Of My Products In My Order Is Back-Ordered?

If any of your online medications are back-ordered, our staff will be notified of the delay, and the expected time the product will arrive in stock to the pharmacy. Please note that if the brand ordered by you is not available, we will switch the brand to another reputed pharmacy brand. We reserve the right to automatically ship alternate brand products of equal or higher value with the same active ingredient.

 

I Want To Change My Order After Placing It, How Can I Do This?

If the order has been sent to packing, it will not be possible to make any changes. We apologize in advance for this inconvenience. If the order has NOT been sent to packing, we generally can accommodate this.  Email us at orders@aipctshop.com immediately to try to arrange it.

 

I Want A Copy Of My Receipt For A Particular Order; how Can I Get This Mailed To Me?

We can do this; just email us at orders@aipctshop.com with the request.

 

Will My Insurance Company Reimburse Me For The Online Medication I Order Through Your Company?

It is best checked with your insurance company before placing your order. We will provide you with a legal invoice to submit to the insurance company.

 

How Do I Send A Copy Of My Prescription Before Buying?

You can email us a scanned copy of your prescription simply to orders@aipctshop.com.

 

Do I Always Need To Produce A Prescription For Purchasing From Your Website?

It depends on your location and local laws.  Please email a copy of your prescription to us at orders@aipctshop.com.

 

How does Ordering from Aipctshop.com work

Website Navigation

The first step would be to learn whether we have the product(s) you are looking for. Given the vast volume of our product range, it’s unlikely that you will not find what you wish to order.

Navigation on our site is simple – all you need to do is – access the product page and browse through all generics and brands available on our site aipctshop.com.  You can also use the built-in search feature to find what you are looking for.

However, if you cannot find the product(s) you want to order for some unfathomable reason, just shoot us an email at orders@aipctshop.com and ask us. 

 

Signup

Once you find and select the product you wish to order, select the “add to cart” option—this will lead you to the login page or register page. If you already have an existing account with us, then simply insert the username/email id and password at the login fields to sign in. However, if you are new to this site and this will be your first order, click at the sign up/register button and follow the instructions given. Upon completing the registration process, you will be able to log in and place your order.

In the event you experience any difficulty – however small or large – feel free to contact us  orders@aipctshop.com  –

We suggest you create an account this way; you will be able to login and see your order’s status.

 

The Dispensing Process

Once you place your order and it is paid, your order will process without delay. However, you must also understand that there may be processing delays or product backorders on rare occasions, depending on the demand and supply at that particular time.

Our primary objective is to make sure your orders are delivered to you at the earliest possible as per existing guidelines. If there’s any scope for delay, we will let you know in advance so an alternate arrangement can be made. We are even ready to pay you a full refund if required.  We also do reserve the right to ship alternate but equal brands to avoid any delay. 

 

Shipping

Once your order has been shipped from the shipper, we will update you with the shipping code to monitor the delivery. However, it is worth mentioning that not all shipments can be tracked right away – sometimes, they are traceable only when your country’s customs department clears them.

We can use many shipping methods based on where you live and what product you are ordering. Although it does not usually happen – if for some unavoidable reason, your order can not be delivered within the posted delivery time, feel free to contact us so we can issue a reship or trace – or even refund as per our existing guidelines.

 

Delivery

This is the final step you receive your product; we complete the service.

We love this step because it gives us so much pleasure in knowing that we have worked hard to earn your order, and it is now completed.  We do not work hard on just your first order; we are working hard to earn your future orders and order recommendations. 

It is here that we encourage you to please send us a testimonial and tell all your friends and family about our Online Drugstore service so that we can help them too!

If, for any reason, your order of medication is not successfully delivered, we will, of course, reship free of charge or provide you with a 100% refund as per our satisfaction guarantee. We rely on satisfied customers who use our Online Drugstore to stay in business, so you can rest assured that we will do everything in our power to keep you happy and smiling every step of the way.

 

QUESTIONS RELATED TO ORDER STATUS

Why Is My Order Status showing On HOLD?

When an order is in this status, it means that your order has not been paid and is waiting for payment.  If you have paid and your order shows on hold, please do not worry; we manually update your order status twice weekly; when we update your order with your shipping code, the order status will change to complete.  You can also email us at any time with any questions about your order status.  We are always here to assist.

 

Why Is My Order On Cancelled or Failed

When an order is in this status, it means that your payment was not successful or you did not pay in time.  If you made the payment and an underpayment of the crypto coin, the status would also be canceled due to the underpayment.  Our staff watches the processor daily to look for underpayments, and if not underpaid by too much, they might ship the order; however, they also can cancel the order and refund the partial payment to you.

 

 

QUESTIONS RELATED TO PAYMENT

What Payment Methods Will Your Company Accept?

These options often change as we continuously work to increase and improve the ways you can pay by.   We accept Visa, MasterCard (for some countries and some USA states), Or you can pay by ECheck (For USA Customers Only) & Crypto Coin worldwide.

 

Is Echeck Safe?

Yes, echeck is completely safe; we use a legal financially regulated USA processing firm.  You submit your information securely to us, it is submitted to them, they scrub the account quickly, and if it passes, it is sent to Verification. 

We do require a verbal phone call between you, the buyer, and the processor directly.  It is a security safety measure.  NO charge will be put on your account until you verbally communicate with the processor.  Because this is medication and your financial security, we do not want to risk anyone’s safety and security.  The echeck processing firm does NOT know your products ordered. Still, they will verify your billing, intent on paying, etc. It avoids any potential error in the amount charged or someone using your bank illegally. 

Echeck is one of the safest and most sure ways of paying. 

 

What is Manual Crypto coin payment?

If you are using an exchange to pay us, or you are using an older wallet that only uses BASE protocols which do not work with the BTCPay processor, or you want to pay with LTC or ETH, please use this method; our staff will email you a manual wallet code that you will input into your wallet and pay to us. 

 

I paid with the BtcPay Processor, and it shows canceled why?

If you sent funds with the BTCPay processor and it shows canceled still, the most likely reason is that you underpaid.  It usually happens when you pay the USD order amount, NOT the BTC amount.  Each processor/wallet can value crypto coins. Differently, there are many different valuations.  So your wallet might have underpaid us as they value crypto coins differently then our system does.  Always remember to scan the QR code or pay the Crypto amount, not the USD amount. 

Our staff looks every day at the processor, and we can see any underpaid or late paid invoices.  When this happens, they talk to our manager; sometimes, if the underpayment is not large, we will ship your order and let you know to please pay the proper amount next time.  For example, if you paid the wrong amount due to paying in AUD over USD, where the underpayment is great, we refund or ask for more payment to complete the order.

As always, any issues or questions, just email us at orders@aipctshop.com. We are still here to assist and help.

 

I tried to pay with the BTCPay processor, but the wallet codes show as invalid?

BTCPay Processor takes a modern secure form or wallet called BEECH; the older wallets use BASE protocols.  If you try to pay with BTCPay and get an invalid wallet code, this means that your wallet only recognizes BASE wallets or what we call older legacy wallet codes. 

In this event, please put in your order for manual crypto coin payment, and we will email you a wallet code that you can pay with the older BASE protocols. 

 

What types of crypto coins do you take?

It can change, but we will take BTC (bitcoin, please be aware that Bitcoin (BTC) is not the same thing as BCH or BitcoinCash, do not send us BCH) ETH Ehterenum and Litecoin or LTC.  If you want to pay with ETH or LTC, please use a Manual Crypto coin to check out. We will email you the wallets to pay.  

 

My Credit Card Was Refused, Why?

Credit Cards can be refused for several reasons, many of which are out of both your and our control. When you place an order with a credit card, the information you submit goes directly to our merchant bank, at which point it is tested through various frauds. The following are the main.

 

Reasons For Decline Transactions:

If the billing and shipping address are different: in this situation, the card-issuing bank may stop the transaction to avoid suspect fraud cases.

It is also a possibility that your bank has declined the transaction because it’s an international transaction.

Using our one processor, the bank declined the transaction because it converts to a crypto coin.  

If you are using a card from a different state (or country) where the card was issued: This happens if your card was issued at your address, but you are using the same from a different state or country. In such a case, you may contact us and place the order.

As you can see, there are many channels your transaction must pass through before it is accepted, and if there is a problem with even one of them, your entire transaction for your online medication will be declined. In the event it is declined, please give us a mail to confirm the order. Please note that some banks will require your authorization after they accept the charge from our company. For example, if you usually use your card only in the USA and your bank suddenly sees a transaction from overseas, they may think that the transaction is suspicious and wish to speak with you before allowing it to go through. In this case, they may call you to confirm, or you may need to call and alert them of your approval. We recommend you check with your bank after placing an order just to make sure everything went through successfully. It is important to note that all credit cards processing is done inside the USA.

 

My Echeck Was Refused, Why?

The most common reasons for an Echeck order to be declined are the following:

  • The name on the account does not match the bank information. If your name is legally James, for example, and you go by the name Jim, and you put in an order for Jim Smith, this will be declined as your bank account is under James’s name.  Please use the proper bank billing name.
  • The address on the billing does not match the bank account holder’s address. It happens when people put their shipping address instead of their bank billing address.  The billing address must match your bank account information.  We will ship to alternate addresses just put in your proper billing address, and put in the ship-to address. 
  • An account is too young; if it is a new account, it might not have the proper historical data on it for our processor to use it.
  • You are not using a real bank account; for example, you could be using a GreenDot, which is not a real commercial bank.
  • You are using a credit union; some credit unions do not work with this echeck processor.
  • Your account has a bad history due to other cancelled charges or NSF charges, and then the processor will reject this order.
  • Your account codes, routing, or account numbers are input wrongly; please correct and put in a new order.

If you have any questions, please email us, and we will try to help at orders@aipctshop.com.

 

The Amount Charged On My Card Doesn’t Match My Order Amount; Why Is This?

It is quite possible, and the reason why is because some of our banks do not charge in us dollars but rather in other currencies such as the euro. Because the currency exchange rates fluctuate daily, the amount charged will not be exactly equal to what it shows on your invoice. It will show less in many cases as each day, and we undervalue the exchange rate to give you a slight discount before charging you. Of course, some banks also like to take their commission for these multi-currency transactions, and if your bank is like this, they may charge you extra fees as well. Unfortunately, we can’t do anything to avoid this. Still, if for some reason your credit card shows that you were charged much more than the amount you paid, please contact us and send in a copy of the statement (Fax Or Email) and will we do our best to rectify the matter by applying for an account credit.

It can also happen due to the processor adding fees, but they will tell you this at the time of order, so you might have to pay fees or charges to use credit cards so the amount on your statement will not match the product order amount on our site.

 

I Was Double Charged, Who Do I Contact About This?

If you were double charged, please accept our sincerest apologies. Sometimes there is a communication error between our website and the bank, and as a result, the website will automatically try again, causing a double charge. We will often notice this before you do and refund you immediately; however, if you notice the error before us, let us know, and we will issue the refund without delay.  Rarely does this happen? 

 

My Refund Hasn’t Showed Up On My Credit Card or Bank Yet, How Long Should It Take?

It can take up to seven to fourteen business days for your refund to show up on your credit card and up to one month to your bank account. It will often show up in only three business days, but sometimes there are bank delays out of our control, and for this, we apologize in advance. If you have not received your refund in seven to ten business days, please be sure to contact us right away so we can follow up with the bank and find out why.

 

QUESTIONS RELATED TO ACCOUNT

How Can I Update My Shipping Address Or Contact Information?

Log in to your account where you will be able to update your contact information. Please note that if you need to change your shipping address in the middle of an order, you should contact us immediately so that we can stop the order before shipment  (BEN verify this)

I Am Not Receiving Emails You Sent Me, What Is The Problem?

If you are having problems receiving an Email from us, please try the following:

  • Ensure your Email address is correct in your account
  • Check your SPAM filters and junk mailbox.
  • Add us to your mail server’s white list.
  • Try using another Email address from a different service provider (Ie: If you are using Hotmail, try using Gmail)

If you have checked all of the above and are still having problems Receiving our Emails, contact us, and we will be glad to help you solve the problem.

You can use our alternate email addresses of aipctshop@tutanota.com or aipctshop@protonmail.com.

 

I Wish To Cancel / Delete My Account, Is This Possible?

It is possible to cancel your account. However, for security reasons, you must contact us to have this completed. As no card information is stored with the account, there may not be any reason for exercising this option.

 

QUESTIONS RELATED TO SHIPPING

What is Express Mail?

Express Mail Services or EMS is a shipping service that contracts out to various shippers worldwide to ship for them.  The USPS delivers EMS in the USA; in the UK, it is Parcel Force.  It does come with tracking. 

 

Do you ship with tracking?

Yes, if you select Express Mail or Registered mail, it is sent with a tracking code.  We try to avoid sending anything without tracking, but some countries do not offer any tracked shipping services available, and our staff will let you know this in advance.  Singapore, UK, Australia, USA (America), Hong Kong, Japan all have shipping codes. 

 

Where can I track my package?

This depends on your country.  You can always go to the India Post tracking site, but we recommend USPS.com for the USA.  Please note do open up tracking history as the USPS.com web site does a poor job of doing front page updates; your order might have been sent, but the page can show it is still processing.

 

My Package Tracking does not show it has shipped yet why not?

First, please do open up the tracking history if using USPS.com and look at the record; the front page of the usps.com web site results do not show the full detail.

If you were sent a shipping code and it does not show, please give it a few days to get into the system, and if not, contact us at Orders@aipctshop.com, and we will look into the issues for you. 

 

My tracking shows inbound to customs. Should I be worried?

No, all items go into customs.  This is normal for every country and package.

 

My item has been in customs for more than two days. Does this mean there is a problem?

No, not at all; packages go into customs, depending on the country, can sit for up to two weeks or more at times.  During holidays or other issues, mail can be very slow to inspect or process, plus some countries take loads of mail and put aside until they have time to check them.  We have no control over the customs time frame, and any time in inspection does not indicate there is or is not any issue. 

 

Do your packages require a signature on delivery?

Yes, express mail and registered mail does require a signature.

 

Can I waive the signature requirement?

Yes and No. We can request if you tell us too to waive the signature.  Once we send an order, however, we can not change this.  Please do note that you request us to ask to waive the signature at the time of order.  This is up to your mail carrier.  Some do honor the request, and some do not. 

 

Should I ship to my real name or use an alias for safety?

Always ship to your real legal name that is on your Identification.  We do not ship illegal products or controlled medications.  And if your package had an issue at delivery and is needed to be picked up at the post office, you will need to

present your ID that shows the name used on the mailing.

 

I Wish My Package To Be Sent Discreetly. Can You Arrange This?

All packages are already sent discreetly to protect your privacy. We ship in envelopes or boxes with no exterior markings showing what is inside the packages.

 

My Order Has Not Shipped Yet, What Is The Delay?

Here are several reasons why your order may not have shipped yet, and the easiest way to learn why it is essential to contact us and ask.   Your order might also show on HOLD simply because we have not updated the system’s tracking codes.  Due to holidays and weekends, the shipper can sometimes not provide shipping codes like they usually do, and we do update shipping codes in our system at least two times a week.  So your order might have been sent, but we have not just updated your shipping code yet; kindly allow us some time for our staff to do their jobs.  We ship thousands of orders so that it can take some time; please understand, and thank you. 

 

My Online Medication Order Was Shipped, But The Tracking Numbers Are Not Yet Showing Up In The Courier Service; What Is The Problem?

When tracking information is sent to you, it is essential to note that it may not show up on the courier’s website until many days after shipping your order. In most cases, the package must reach the destination country (your country) before any tracking will be displayed. As such, you must be patient while your order makes its way around the world to you. If tracking is not showing up seven business days after it is entered in your account, then we ask you to please contact us so that we may pass a query onto the courier to make sure, there are no unexpected delays.

 

Why Would Customs Return My Package?

For those who are new to ordering their medications from abroad, it is important to know that all packages are subject to refusal when entering a country’s border for any reason. This is by no means a cause for concern. It is your customs’ job to accept or deny the mail coming into the country and medications are no exception. We support customs procedures as they are there to protect you. We have had bizarre reasons why items are held, such as ensuring the proper use of food coloring in the pills. If there are any issues and are in a free reship country, contact us with a letter noting the seizure or hold, and we will promptly issue out a reship. 

 

Could My Medications Be Fake Or Inferior?

This is a common question asked by our new customers, and it is very important they understand that the cost to produce fake medications far outweigh the costs to buy them. We carry thousands of products; it would not be an economic sense for us to have fake products. Leading Indian Pharmacies manufacture all our products, and USFDA or other respected government authorities approve their facilities. We purchase only from legal, licensed factories, and companies; we do not make any product ourselves.  We list out the manufacturers on our site, so you know who is making your product. 

 

My Order Was Held By Customs Will Happen To My Order Now?

Our guarantee states that you will get your products, and a refused package from customs is no exception. Contact us with the seizure letter, and we send you a free reshipment of your order and depending on the availability of your products in stock, we will have your new tracking number sent to you right away.

 

How Long Will It Take To Receive My Reshipment Order?

The reshipment will be the same amount of time as the original shipment estimate. 

 

Will My Order Be Refused Again Upon The Reshipment?

There is always a possibility that your order could be refused again, but the chances are very slim. Typically less than 1% of the orders we ship are refused by customs.

 

If My Order Is Returned To The Pharmacy, Can It Be Reshipped?

Yes and not, we can not reship returned products, but if your order was held or returned by customs, then yes, we will issue a reshipment and give you a new tracking code.  If the returned box was due to an invalid address or moved, for example, and the box was not forwarded, you will need to pay for another shipping.   The reshipment will be issued to the original address if it was rejected or returned, and you provide us the letter indicating it was done so.  

 

I Am Out Of Medications And Need Priority Processing, Can I Get This?

The fulfillment time, we have only our standard shipping options; there is no secret faster option, no matter how much to pay.   Please note that although we can guarantee that the order will ship right away (assuming that the products are in stock), We cannot guarantee that the shipping company will bring it to you without delay. Once we place the order in the mail, it is out of our control.

 

My Online Medication Order Is Later Than The Listed Shipping Times, Why Is This?

This could result in an order being refused by customs or an unforeseen delay with the shipping company. Please do not wait too long for your package to arrive. If it is outside the listed shipping times, contact us so we can investigate further.

 

I Want To Cancel My Order After It Has Been Shipped, Is This Possible?

Unfortunately, you cannot. You may only cancel your order before it has been shipped from the pharmacy.

 

What Is Discreet Packaging And How Does It Work?

Please note that we do ship in small bubble envelopes or card boxes and do not enclose any literature about the products.  We do not list the products ordered on the outside of the packages.  

 

QUESTIONS RELATED TO DELIVERY

How Can I Tell That The Online Medications I Ordered Are Legitimate?

All of our medications come with the original instructions and packaging that contains the lot number and expiry that can be cross checked with the manufacturer. Our generics also come in original packaging; however, most of the generics from India come only as the blister packs with the manufacturer information printed directly on the reverse of the blister. You will never have to worry about the origin of the medications you order through our shop.   

 

I Received Only Part Of My Order, Where Is The Rest Of It?

When you have a very large order, we may split the order into two or more separate shipments spaced roughly 2-3 days in which case you will receive the remainder of your order shortly after the first part has arrived.

As always, if you have any questions, you may always contact us, and we will be glad to clarify things for you.

 

The Medication That I Ordered Online Looks Different Than What I Am Used To, Why Is This?

This can and will happen when you order medication online from different countries, especially when you are ordering generics which can be manufactured by several different manufacturers. Because any company can manufacture a generic medication. Each company will use the exact same active ingredients, but the process of creating them may differ and thus, the shape, color, and size of the tablets or capsules may differ slightly to distinguish them from their competitors. This in no way affects the efficacy of the medications. All the medications listed / supplied by us are chosen after a rigorous auditing process.

 

I Was Unable To Pickup My Parcel, And It Was Returned To The Pharmacy. What Do I Do Now?

If your parcel was returned to the pharmacy for any reason, we can charge you shipping again and reship out your package, but as we do not keep the card details of our client, you need to contact us by mail to pay the shipping cost. If the consignment was returned to the pharmacy due to our fault, we will re-ship it without any charges. Please get in touch with us in either of the cases.

 

Can I Return My Medication After It Has Been Delivered?

The only instance in which you can return a medication after it has been delivered to you is if the pharmacy sent you the wrong medication or if the medication arrived damaged. In the event of both scenarios, the pharmacy will promptly reship the medication to rectify the mistake.

Under no other circumstances can we allow a product to be returned or refunded outside these scenarios.

 

I Received The Wrong Dosage Of Medication, What Do I Do?

Please contact us immediately. The correct medication will be promptly sent to you.  You might have received an alternate brand if your ordered items were not available. We do reserve the right to ship alternate brand name products with the same active ingredient.   

 

The Medication Of My Order Is Damaged During Transit, What Do I Do?

Please contact us immediately so we can inform the Pharmacy.

 

What Is The Estimated Time Of Arrival (ETA) Of My Order?

It depends on countries.

Average standard shipping time through EMS/DHL is 15-22 Days, Please (Delivery may take 30 days from the date of Dispatch, due to any disruption in postal services due to weather issues or natural disaster, etc..)

Below is an ETA for countries wise. The Times listed below are in business days (Mon-Fri); these below numbers are estimates based on our most common orders on average. Since Covid, the shipping time frame is unpredictable, sometimes much longer, please be aware.

 

USA

11-17 Working Days

UK

8-17 Working Days

Australia

12-17 Working Days

 

Sales and Discounts

Do You Offer Any Sales Or Discounts?

We do, at times, send out and post-sales on our website.  Please do sign up for our newsletter to receive sales notices, follow us on Facebook, Twitter (BEN PUT IN SHIT HERE).  Sometimes but not all times, when we run a sale, we will post it on our website banner.  However, not all the time, so please do follow our Facebook / Twitter and sign up for our newsletter. 

We do not offer first-time customer sales discounts; we do apologize.   Also, no staff member can issue out, extend, or offer any discounts except our General Manager; we apologize.  If you missed a sale by a day or even a few hours, our staff could not issue our discount. 

 

Do You Offer Bulk Discounts?

We are not a bulk shipper.  We ship personal orders.  There are bulk shippers out there that say they will offer free reship and such who do not, and they disappear after your order is held and you are out of your money.  We never abandon our customers. As a legal shipper, if you are ordering for resale to others and want to order in bulk, we would need you to provide your business license and resale license for medicine, then we are happy to discuss with you.  We can and do arrange commercial orders to vendors daily. 

 

OTHER QUESTIONS

Can You Recommend Any Other Online Shops?

 We are happy to recommend the following shops:

FusianPharma.com 

They are out of Turkey; they sell a wide variety of products.

 

The Drugs That You Sell, Are They From Reputable Drug Firms?

Yes, The Majority Of Firms Selling Drugs To Other Countries Are The Same Firms Selling These Drugs In The USA. Generally, They May Call The Drug Another Brand Name, But They Are The Same Drug Generically.

Many of these firms produce the products for USA companies selling brands in Walmart, Costco, your pharmacies, and more. 

Besides, we also Supply Medications Manufactured by Leading Indian Manufacturers. The Indian Pharma Industry Is The Fourth Largest In The World In Terms Of Volume. The Top Fifty Manufacturers In Terms Of Value Are:

Ranbaxy Laboratories Ltd.

http://www.sunpharma.com/

Cipla Ltd.

http://www.cipla.com/en/

Dr. Reddy’S Laboratories Ltd.

http://www.drreddys.com/Index.Html

Nicholas Piramal India Ltd.

http://www.piramal.com/

Aurobindo Pharma Ltd.

http://www.aurobindo.com/

GlaxoSmithKline Pharmaceuticals Ltd.

http://india-pharma.gsk.com/

Lupin Ltd.

http://www.lupin.com/

Cadila Healthcare Ltd.

http://cadilapharma.com/

Sun Pharmaceutical Inds. Ltd.

http://www.sunpharma.com/

Wockhardt Ltd.

http://www.wockhardt.com/

Aventis Pharma Ltd.

http://www.sanofiindialtd.com/l/pw/en/index.jsp

Orchid Chemicals & Pharmaceuticals Ltd.

http://www.orchidpharma.com/

Ipca Laboratories Ltd.

http://www.ipcalabs.com/

Alembic Ltd.

http://www.alembic-india.com/

Pfizer Ltd.

http://www.pfizerindia.com/eNewsWebsite/index.aspx

Morepen Laboratories Ltd.

http://www.morepen.com/

U S V Ltd.

http://www.usvindia.com/

Matrix Laboratories Ltd.

http://www.mylan.in/en/company/mylan-in-india

Biocon Ltd.

http://www.biocon.com/

Novartis India Ltd.

https://www.novartis.com/

Torrent Pharmaceuticals Ltd.

http://www.torrentpharma.com/

Abbott India Ltd.

http://www.abbott.co.in/

Cadila Pharmaceuticals Ltd.

http://cadilapharma.com/

Merck Ltd.

http://www.merck.co.in/

Unichem Laboratories Ltd.

http://www.unichem.com/

Glenmark Pharmaceuticals Ltd.

http://www.glenmarkpharma.com/

Wyeth Ltd.

http://www.pfizerindia.com/eNewsWebsite/index.aspx

Divi’S Laboratories Ltd.

http://www.divislabs.com/

J B Chemicals & Pharmaceuticals Ltd.

http://www.jbcpl.com/

F D C Ltd.

http://www.fdcindia.com/

Emcure Pharmaceuticals Ltd.

http://www.emcure.co.in/

Panacea Biotec Ltd.

http://www.panacea-biotec.com/

Strides Arcolab Ltd.

http://www.stridesarco.com/

Shasun Chemicals & Drugs Ltd.

http://www.shasun.com/

Elder Pharmaceuticals Ltd.

http://www.elderindia.com/

Macleods Pharmaceuticals Ltd.

http://www.macleodspharma.com/

Aarti Drugs Ltd.

http://www.aartidrugs.co.in/

Dabur Pharma Ltd.

http://www.dabur.com/

Nectar Lifescience Ltd.

http://www.neclife.com/

Ind-Swift Ltd.

http://www.indswiftltd.com/

AstraZeneca Pharma India Ltd.

https://www.astrazeneca.com/

Unimark Remedies Ltd.

http://www.unimarkremedies.com/home.html

Jagsonpal Pharmaceuticals Ltd.

http://www.jagsonpal.com/

Organon (India) Ltd.

http://www.msdindia.in/Pages/home.aspx

Ind-Swift Laboratories Ltd.

http://www.indswiftlabs.com/

Kopran Ltd.

http://www.kopran.com/

T T K Healthcare Ltd.

http://www.ttkhealthcare.com/

Neuland Laboratories Ltd.

https://www.neulandlabs.com/

Hetero Drugs

http://www.heteroworld.com/

Mylan Pharmaceuticals

http://www.mylan.in/

 

How Do I Return Something To Aipctshop?

We don’t accept returns on prescription items, because it’s illegal for us to reuse or resell them. If your order prescription was damaged during shipment or an incorrect item was shipped, please Email us immediately at our contact button or orders@aipctshop.com or any of our email addresses. Please include your order number, your order tracking number, and your name and ship to address  in your Email so that we may assist you more quickly.

We Do Not Allow Auto-checkout To The Following Countries Due To Custom / Delivery Issues.  We, At Times, Will Ship At The Customer’s Risk And Request To The Countries.  Contact Us To Ask. 

Afghanistan

Albania

Algeria

Andorra

Angola

Antigua And Barbuda

Argentina

Armenia

Aruba

Azerbaijan

The Bahamas, The

Bahrain

Bangladesh

Barbados

Belarus

Belize

Benin

Bhutan

Bolivia

Bosnia And Herzegovina

Botswana

Brazil

Brunei

Bulgaria

Burkina Faso

Burma

Burundi

Cameroon

Cape Verde

The central African Republic

Chad

Colombia

Comoros

Congo, Democratic Republic Of The

Congo, Republic Of The

Costa Rica

Cote D’Ivoire

Cuba

Curacao

Djibouti

Dominica

East Timor (see Timor-Leste)

Ecuador

Egypt

El Salvador

Equatorial Guinea

Eritrea

Ethiopia

Fiji

Finland

Gabon

The Gambia, The

Ghana

Grenada

Guatemala

Guinea

Guinea-Bissau

Guyana

Haiti

Holy See

Honduras

Iceland

Iran

Iraq

Jamaica

Jordan

Kazakhstan

Kenya

Kiribati

Korea, North

Korea, South

Kosovo

Kyrgyzstan

Laos

Lebanon

Lesotho

Liberia

Libya

Liechtenstein

Macedonia

Madagascar

Malawi

Maldives

Mali

Marshall Islands

Mauritania

Micronesia

Moldova

Monaco

Mongolia

Montenegro

Morocco

Mozambique

Namibia

Nauru

Nepal

Netherlands Antilles

Nicaragua

Niger

North Korea

Oman

Pakistan

Palau

Palestinian Territories

Panama

Papua New Guinea

Paraguay

Peru

Qatar

Romania

Rwanda

Saint Kitts And Nevis

Saint Lucia

Saint Vincent And The Grenadines

Samoa

San Marino

Sao Tome And Principe

Saudi Arabia

Senegal

Serbia

Seychelles

Sierra Leone

Sint Maarten

Solomon Islands

Somalia

South Korea

South Sudan

Sudan

Swaziland

Sweden

Switzerland – Ask some we do ship there

Syria

Tajikistan

Tanzania

Timor-Leste

Togo

Tonga

Trinidad And Tobago

Tunisia

Turkmenistan

Tuvalu

Uganda

United Arab Emirates

Uruguay

Uzbekistan

Vanuatu

Venezuela

Vietnam – Ask

Yemen

Zambia

Zimbabwe

If you do not see your country above, please ask, and if you do see your country above, please ask us if we might have suggestions or recommendations.

 

Do We Ship To Germany Or Switzerland?

We sincerely regret but we do not ship to Germany or Switzerland due to custom / delivery issues. However, most of our customers from Germany or Switzerland place their orders by providing us with a shipping address of England or France where we can deliver the order in an approximate time of 5-15 days. Please do contact us if you also have a shipping address in England or France.  We have started to ship more and more to Switzerland successfully.  But it depends on the product; you must know your local laws and rules.  

 

I Have Trouble Ordering. Do You Have Detailed Ordering Instructions?

  • Search for the medicine using our brand / generic search option on the home page. Or you can browse through categories through the ‘Categories’ section. You may also use the brand / generic search option in the ‘Product Search ‘ section. Once you have found your product / s, click on it, and you will be taken to the next level of the shopping cart.
  • Add the desired quantity of the desired product in the box
  • Click on ‘Add To Cart’ button
  • Repeat steps 1-3 for more selections
  • Once the selection is complete, click on checkout and provide personal information and shipping information

I Am Not Comfortable Using A Credit Card Online? Can I Fax My Credit Card Information?

We believe our site is secure; however, you can send us your information via canceling messages or via SMS or similar methods if you are not comfortable ordering online.

 

Do I Need A Prescription To Purchase Drugs Online?

A prescription is needed for prescription medicines. The same may be sent by Email (As A-Scan).  Each country has different rules for what is a prescription and what is not a prescription medication.

 

Do You Ship To Canada Or Mexico?

We do not recommend shipping to Canada or Mexico, but we will at customers’ risk, no refund, nor reshipping.  Most of our clients place the order by providing us a US shipping address to where we can deliver.  Many use a reshipper in the USA, which will take the order and forward it to Canada or Mexico. We also do suggest looking at FusianPharma.com out of Turkey to ship to Mexico and Canada.

Please do contact us if you also have a US shipping address.  If you wish to test this, please do contact us.  

 

Why Should I Purchase From You Versus Another Online Pharmacy?

We are the only online pharmacy that supplies drugs from the top pharmaceutical firms of the United States from outside of the United States where these drugs are sold at a much lower price. We may also provide medicines which are made by leading manufacturers who export to most countries at aipctshop.com.  We are Echeck payment certified as well as taking credit cards and debit cards.  The ability to take USA Echeck means we are fully vetted and verified as a legal operation.  Be careful using some of these sites that only take crypto coins as they very well could be illegal drop shippers.

 

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