FAQ
Frequently Asked Questions (FAQ)
1) About AIPCTSHOP
Q: Who are you?
A: AIPCTSHOP.com is a licensed and regulated pharmacy based in Maharashtra, India. We have operated continuously for 17+ years with the same core team of operators, supervisors, controllers, and our general manager. We serve customers worldwide with pharma-grade products, honest pricing, and transparent service.
Q: Are you legitimate?
A: Yes. We comply with Indian law, including export procedures (customs declarations, Postal Bill of Export) and pharmacy licensing (Class C/C1). We work only with licensed, reputable manufacturers and follow strict quality controls.
Q: What do you NOT sell?
A: We do not sell or ship narcotics/controlled substances (e.g., Tramadol, Xanax, Valium, Ambien) or illegal steroids. We are not a bulk drug dealer. If you have questions about Indian pharmacy regulations or vendors for products we decline to supply, you may email us, and we’ll share general information where appropriate.
Q: Why are your prices lower?
A: We specialize in generic medicines from licensed manufacturers. Generics contain the same active ingredients as brands and are regulated for quality and bioequivalence, but cost less due to lower R&D and marketing costs.
2) Product Information & Photos
Q: Are the products pharma-grade?
A: Yes. We source from licensed, audited manufacturers. Products meet applicable standards for safety, quality, and efficacy.
Q: Why might the product look different from photos or what I’ve seen locally?
A: Photos are for descriptive purposes only. Packaging, labeling, color/shape, and blister/box design can change by manufacturer, batch, or region. The active ingredient and strength remain as described.
Q: Are generics “the same” as brand drugs?
A: Generics contain the same active ingredient(s), dosage form, and strength as brand products and must demonstrate bioequivalence with comparable quality standards.
3) Ordering & Accounts
Q: How do I place an order?
A: Search by brand or generic name, add items to cart, create an account or log in, and complete checkout. Creating an account lets you view status/updates and helps us support your order faster.
Q: Can I order for multiple people in the same household?
A: Yes. Add the items you need and use one shipping address. (Prescription rules may apply in your country.)
Q: Can I choose expiration dates?
A: We ship items with ≥ 6 months remaining whenever possible; many have ~12 months or more. If you need longer, email us before ordering—we’ll try to help.
Q: Do you allow substitutions if an item is out of stock?
A: Yes. By ordering, you agree we may ship a similar product of the same type, composition, and therapeutic effect if your exact brand is unavailable or delayed. If no suitable substitute exists, we will contact you to arrange a refund/credit or cancellation.
4) Payments
Q: What payment methods do you accept?
A: Options vary by country and time. We typically support major cards in some regions, E-check (USA), and crypto. If a method isn’t offered at checkout in your country, contact us.
Q: My card/e-check was declined—why?
A: Common reasons include mismatched billing address/name, bank blocks on international transactions, processor-specific rules, or input errors. Contact your bank to authorize the transaction and verify your billing details match exactly.
Q: Why doesn’t the charged amount exactly match my order total?
A: Currency conversions, bank fees, or processor adjustments can create small differences. If you believe there’s a significant error, email us with a statement excerpt and order number.
5) Shipping, Tracking & Delivery
Q: How long does delivery take?
A: Average Express Mail delivery is 15–22 days from dispatch; some parcels can take up to 30 days due to customs backlogs, tariff-driven checks, weather events, or postal disruptions.
Q: What is “transshipment”?
A: Some routes pass through third-country hubs before final delivery. This can extend transit time but is standard in international logistics.
Q: Do you ship to PO Boxes? Do you require a signature?
A: Yes, we ship to PO Boxes where permitted. Express/Registered shipments typically require a signature. Signature-waiver requests may be honored by your local carrier at its discretion.
Q: How do I track my package?
A: We email tracking after dispatch. For the USA, USPS.com often shows the most complete history (open the full tracking details view). Some tracking only updates after customs clearance in your country.
Q: Why does my tracking show “inbound to customs” or “processing” for days?
A: That’s normal. Customs can hold mail several days or longer, especially during heavy volumes or tariff changes. This does not imply a problem.
Q: What if my address changes after I order?
A: Once a parcel is packed or dispatched, we cannot change the address. If the parcel returns to us, we can reship after you pay new postage (returns are not guaranteed—some carriers destroy undeliverables).
Important: Always use your full legal name and a complete, accurate address. Mismatches can cause returns, delays, or loss and void free reship eligibility.
6) Customs, Duties & Tariffs
Q: Who pays duties or import taxes?
A: You do. Any customs duties, VAT/GST, or import fees in your country are the customer’s responsibility.
Q: Can customs return or seize packages?
A: Customs control entry and may return/hold items. If your country is within our reship coverage and you provide the official notice, we’ll review for a reship (policy limits apply—see Refunds & Reshipments).
Q: Will new worldwide tariff rules slow shipping?
A: Possibly. Tariff changes can prompt more detailed inspections, causing delays not under our control.
7) Refunds, Returns & Reshipments
Q: Do you accept returns?
A: No. For safety and compliance, we do not accept returns once a product has shipped.
Q: Do you issue refunds after shipping?
A: No. Once a package has been dispatched, the sale is final and non-refundable. Before dispatch, you can cancel for a refund.
Q: When will you reship a lost order?
A: If not delivered and not marked “Delivered” by your postal service, we reship when:
- You notify us within 7 weeks of the original ship date; and
- It has been 30 additional days since the last valid tracking update (extended during force majeure such as customs suspensions, tariff disruptions, strikes, or natural disasters).
Q: Will you reship if tracking shows “Delivered”?
A: No. Any parcel showing “Delivered” by your country’s carrier is considered fulfilled. Please ensure safe/secure delivery at your address.
Q: My order arrived damaged or missing items—what now?
A: Email us promptly with photos and your order number. We will replace damaged or missing items at no additional cost.
Q: Where do you reship to?
A: Reships go to the original shipping address. Shipping to a different address may be possible if you cover postage.
8) Cancellations
Q: Can I cancel my order?
A: Yes—before dispatch, you can cancel for a refund. After dispatch to our shipping partner, no cancellations or refunds are possible.
9) Substitution Policy (Stock/Brand)
Q: What if my exact brand isn’t available?
A: You authorize us to send a clinically equivalent product (same type, composition, and therapeutic effect). If no suitable option exists, we will contact you to arrange a refund/credit or cancellation.
10) Prescriptions & Legality
Q: Do I need a prescription?
A: Where required by your local law, yes. You are responsible for complying with your country’s rules. We follow Indian law for export and pharmacy licensing.
Q: Will you include my prescription in the parcel?
A: If you send it to us, we can include a copy with your shipment on request.
Q: Are you a bulk/wholesale supplier?
A: We primarily serve personal-use orders. Wholesale requires proper business/import licenses in your country—contact us with documentation.
11) Countries & Restrictions
Q: Do you ship everywhere?
A: Some destinations face higher customs risk or service limitations. If your country appears restricted, email us—we may have options or recommendations (e.g., alternate addresses or partner vendors).
12) Sales, Discounts & Affiliates
Q: Do you run promotions?
A: Yes. Subscribe to our newsletter and check site banners for codes (e.g., seasonal sales). Only management can approve exceptions; missed-sale extensions are not guaranteed.
Q: Can I become an affiliate or discuss a partnership?
A: Yes. Email orders@aipctshop.com with subject “Attn Jacob” and include a short proposal and your contact details.
13) Privacy & Security
Q: Is my data secure?
A: We use SSL encryption and restricted internal access. Only a limited number of authorized staff can view sensitive data required for order fulfillment. We never sell your data.
Q: I’m not getting your emails—what should I do?
A: Confirm your address in your account, check Spam/Junk/Promotions folders, and whitelist our domain. If needed, try a different email provider.
14) Contact & Support
- Primary email: orders@aipctshop.com
- Status page / alternate domains: AIPCTSHOP.info (lists active sites and contact routes)
- Typical response: within 24 hours (up to ~30 hours on holidays)
15) Orders & Shipping
Do you guarantee delivery times?
We work with the best available postal and courier services and constantly monitor their performance. On our checkout page, we display the current recommended shipping method based on recent results. You may choose any available option, but our suggestions are designed to improve reliability.
Are there limits on weight, box size, or pill quantities?
Yes. Many countries enforce per-box weight or size caps, maximum declared values, or restrictions on the number of tablets that can be imported at once. These rules come from local postal systems, customs, or tariff regulations, and may change without notice.
What happens if my order exceeds the country’s limits?
If your order goes over posted limits, we will:
- Offer to split your order into smaller parcels (additional postage may apply),
- Hold and contact you for instructions, or
- Ship as-is at your request (but you accept all risk).
Important: If you knowingly exceed your country’s limits and choose to ship as-is, our free reship guarantee does not apply to any holds, returns, seizures, or losses caused by non-compliance.
Do you ever route shipments through other countries?
Sometimes we may suggest transshipment (sending via an interim hub) if this improves success rates and reduces customs issues. This may add some time, but often increases reliability.
What if I refuse a recommended split?
If you decline splitting when advised, or choose a non-recommended service, you assume higher risk, and reship eligibility may be limited under our Terms & Conditions.
What details must I provide at checkout?
Always enter your full legal name and complete address exactly as it appears on your ID. Incorrect or incomplete details can void free reship eligibility.
By completing checkout, what am I agreeing to?
By placing an order, you acknowledge that:
- Shipping methods shown are recommendations only.
- Country-specific limits apply and may affect delivery and reshipment.
- You have read and accept our Refunds, Reshipments, Substitution, and Shipping terms.
16) Quick Policy Highlights (at a glance)
- No refunds once shipped.
- No returns accepted after dispatch.
- No reship if tracking shows “Delivered.”
- Reship if lost and reported within 7 weeks, after 30 days from last tracking (subject to force majeure).
- Substitutions permitted for clinically equivalent items if a brand is unavailable.
- Photos are descriptive only; packaging may vary.
- Use full legal name & correct address; wrong details void free reship.
- Customs/tariffs are the customer’s responsibility; delays are outside our control.
- Express Mail typical: 15–22 days, sometimes up to 30 (transshipment/customs/weather).