Guarantee Policy
AIPCTSHOP – 100% Satisfaction Guaranteed!
At AIPCTSHOP, we are fully committed to your satisfaction. If your order arrives damaged, fails to arrive, or is only partially received, we will promptly arrange for a replacement package to be dispatched.
Shipping Times
- Average delivery time by Express Mail is 15–22 days from the date of dispatch.
- In some cases, delivery may extend up to 30 days due to postal disruptions, weather, natural disasters, or international clearance delays.
- Please be aware that global tariff changes and customs inspections may also contribute to longer handling times in some regions.
Transshipment Delays
For certain destinations, packages may pass through transshipment hubs in third countries. This additional routing can occasionally extend delivery times. While such delays are beyond our direct control, we actively track shipments and work with couriers to ensure successful delivery.
Undelivered or Returned Packages
- If you do not receive your package, or if you are notified by the carrier that your parcel is on hold, delayed, or returned to sender, please contact us immediately at orders@aipctshop.com. We will investigate and resolve shipping issues as a priority.
- Please note: If an order is returned due to incorrect shipping details (wrong address, zip code, recipient unavailable, etc.), the free reship guarantee will not apply. In such cases, we can arrange reshipment once additional shipping costs are covered.
- If a package is returned to us for reasons beyond the customer’s control (e.g., carrier error), we will reship at no additional charge.
Reshipping Policy
- Reships are sent to the original shipping address provided at checkout.
- Shipping to an alternate address may be considered if the customer agrees to cover the shipping fees.
Contact Us
If you have any questions or concerns about your order, please reach out to our support team:
📧 orders@aipctshop.com